Subject to the conditions set forth below, Iro-ochi will gladly accept returns or exchanges of new, unworn, unwashed and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the shipment delivery. Refunds are made in the form of the original payment. If not, subject to any legal requirements we will issue you merchandise credit, merchandise credits do not expire.
Iro-ochi reserves the right to refuse returns of any merchandise that does not meet the above return requirements in sole discretion
Please include with the product being returned all original boxes, instructions, documents and wrappings.
Customers have 2-3 days to return the goods for a full refund after a return label has been provided. We will honor a 50% refund 15 days later and only 25% refund if items are sent a month after the return label has been provided.
After reviewing the product, we will let you know whether you have a right to do a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case within thirty (30) days of the date the returned goods have been received by us. Please be advised ALL INTERNATIONAL ORDERS ARE FINAL SALE.
TO MAKE RETURNS
Please email us at customerservice@Iro-Ochi.com to initiate your return and obtain an RMA#.
To make your return as efficiently as possible please include
In the subject line of your email: ORDER # (appears as ORDER # 8XXXXXX)
In the body of the email:
(1) What you are returning specifically
(2) The reason for making the return
(3) Whether you are interested in an exchange for a different size, a different style of similar prices, or a refund.