Shipping Policy

GENERAL SHIPPING POLICY

Once your order is placed, you can expect it to be processed within 48 business hours. Items are shipped via UPS for domestic orders including Puerto Rico and Canada.

TRANSIT TIMES

Our transit times are based on UPS posted delivery days and we cannot guarantee receipt of your order in the stated number of days if there are carrier issues, inclement weather or other factors out of our control.
 

SHIPPING OPTIONS

Standard Ground: 1-5 Business Days
International Orders: Please allow for 10 to 14 days for delivery

 

SHIPPING RATES

Domestic orders below a $100 receive a standard flat rate of $10 (subject to vary based on certain factors)
Domestic orders $100 and over receive free shipping 
International orders do not receive free shipping and the shipping rate is subject to vary based on location. 

 

ORDER PROCESSING INFORMATION

Please note that the orders are only processed and shipped Monday through Friday.
Orders placed by or before 10AM of the day will ship that same day***

Once your order is shipped you will receive an email with tracking information allowing you to track your order

CANCELLING ORDERS

Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request.

Still Have Questions?  We're here to help!

Please contact us at customerservice@Iro-Ochi.com