Since we’re working at a reduced capacity, order fulfillment will take longer than our previous shipping times. Our warehouse is working at a reduced capicity to keep everything safe for the warehouse staff and our packages. Please note that delays can be up to 14 days in shipping. Any questions please contact our customer service team.
GENERAL SHIPPING POLICY
Once your order is placed, you can expect it to be processed within 48 business hours. Items are shipped via UPS for domestic orders including Puerto Rico and Canada.
ORDER PROCESSING INFORMATION
Once your order is shipped you will receive an email with tracking information allowing you to track your order
Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request.
Still Have Questions? We're here to help!
Please contact us at customerservice@Iro-Ochi.com.