**ALL ITEMS ARE FINAL SALE - NO RETURNS OR EXCHANGES**

Terms & Conditions

General Terms:

All prices and specifications are subject to change without notice.

Prices are final as of time of an order.

All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement.

Any discrepancy, including wrong items or missing items, should be reported to customerservice@Iro-Ochi.com within 36 hours.

By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions.

All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

Domestic (U.S.) Customers:

If your product is in stock it will ship within 2 to 8 business days of approved and cleared payment. Orders are processed in order of receipt of approved and cleared payment. If your item is not in stock or stock is depleted via another channel we will refund your order.

International Customers:

At this time, we are unable to ship internationally.

Tax-Exempt Customers:

Many organizations qualify to make sales tax exempt purchases based on state law. Please contact your tax advisor to determine if your purchases qualify for sales tax exemption.

If you are eligible for a tax exemption, you should contact us before placing an order so we can set you up as a tax-exempt customer. You will need to provide proof of you exemption as well as name, email, and address. The email you provide should be the one you will use to place your order(s).

If you do place an order before contacting us, please note that we will ONLY issue tax refunds in the form of a GIFT CARD.

Price and Payment:

The price of the products shall be the one quoted from time to time on our website or mobile app , except where there is a error. While we take care to ensure that all prices quoted on our website or mobile app are accurate errors may occur. If we discover an error in the price of any products you have ordered we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for it then you will receive a refund.

We are under no obligation to sell product(s) to you at the incorrect (lower) price (even after we have sent you a shipment confirmation) if the pricing error is obvious and unmistakable and could have been easily recognized by you as such. All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the product(s) ordered plus the delivery charge and sales taxes if applicable according to the shipping address of your order as required by law

Once you have finished shopping on Iro-Ochi.com, all products you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make the payment

Payments are made to Ature Inc. the amount pf the purchase will not be charged to your card until your order has been shipped to the delivery address. By clicking the FINALIZE ORDER button you are confirming that the credit card used is yours and that you are the owner of the gift card or of the merchandise credit card. Cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization we will not be liable for any delays or non-delivery

Delivery Information:

All orders are shipped with Ground Shipping - please allow 2 to 8 business days for delivery, depending on location

Standard shipping rates apply. 

Please note that the orders are only processed and shipped Monday through Friday.

Once your order is shipped you will receive an email with tracking information allowing you to track your order.

Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request. Please contact us at customerservice@Iro-Ochi.com.

Items Damaged During Transit:

If you receive a damaged item, you must contact us within 7 days by emailing our customer support at customerservice@Iro-Ochi.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Return Policy:

Subject to the conditions set forth below, Iro Ochi will gladly accept returns or exchanges of new, unworn, unwashed and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the shipment confirmation. Refunds are made in the form of the original payment. If not, subject to any legal requirements we will issue you merchandise credit, merchandise credits do not expire

Iro Ochi reserves the right to refuse returns of any merchandise that does not meet the above return requirements in sole discretion

Please include with the product being returned all original boxes, instructions, documents and wrappings. After reviewing the product, we will let you know whether you have a right to do a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case within thirty (30) days of the date the returned goods have been received by us.

    Please email us at customerservice@Iro-Ochi.com to initiate your return and obtain an RMA#.

    Limits and Exclusions:

    There are no express warranties except as listed above. Iro-Ochi shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall Iro-Ochi be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Iro-Ochi is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

    State Law Rights:

    Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

    Not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.

    General Terms:

    All prices and specifications are subject to change without notice.

    Prices are final as of time of an order.

    All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, the customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement.

    Any discrepancy, including wrong items or missing items, should be reported to customerservice@Iro-Ochi.com within 36 hours.

    By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions.

    All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.

    Domestic (U.S.) Customers:

    If your product is in stock it will ship within 2 to 8 business days of approved and cleared payment. Orders are processed in order of receipt of approved and cleared payment. If your item is not in stock or stock is depleted via another channel we will refund your order.

    International Customers:

    At this time, we are unable to ship internationally.

    Tax-Exempt Customers:

    Many organizations qualify to make sales tax exempt purchases based on state law. Please contact your tax advisor to determine if your purchases qualify for sales tax exemption.

    If you are eligible for a tax exemption, you should contact us before placing an order so we can set you up as a tax-exempt customer. You will need to provide proof of you exemption as well as name, email, and address. The email you provide should be the one you will use to place your order(s).

    If you do place an order before contacting us, please note that we will ONLY issue tax refunds in the form of a GIFT CARD.

    Price and Payment:

    The price of the products shall be the one quoted from time to time on our website or mobile app , except where there is a error. While we take care to ensure that all prices quoted on our website or mobile app are accurate errors may occur. If we discover an error in the price of any products you have ordered we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for it then you will receive a refund.

    We are under no obligation to sell product(s) to you at the incorrect (lower) price (even after we have sent you a shipment confirmation) if the pricing error is obvious and unmistakable and could have been easily recognized by you as such. All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the product(s) ordered plus the delivery charge and sales taxes if applicable according to the shipping address of your order as required by law

    Once you have finished shopping on Iro-Ochi.com, all products you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make the payment

    Payments are made to Ature Inc. the amount pf the purchase will not be charged to your card until your order has been shipped to the delivery address. By clicking the FINALIZE ORDER button you are confirming that the credit card used is yours and that you are the owner of the gift card or of the merchandise credit card. Cards are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization we will not be liable for any delays or non-delivery

    Delivery Information:

    All orders are shipped with Ground Shipping - please allow 2 to 8 business days for delivery, depending on location

    Standard shipping rates apply. 

    Please note that the orders are only processed and shipped Monday through Friday.

    Once your order is shipped you will receive an email with tracking information allowing you to track your order.

    Because an order cannot be cancelled once a shipping label has been created, please contact us within 4 hours of your order. After that, your request will be treated as a return request. Please contact us at customerservice@Iro-Ochi.com.

    Items Damaged During Transit:

    If you receive a damaged item, you must contact us within 7 days by emailing our customer support at customerservice@Iro-Ochi.com. If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

    Return Policy:

    Subject to the conditions set forth below, Iro Ochi will gladly accept returns or exchanges of new, unworn, unwashed and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the shipment confirmation. Refunds are made in the form of the original payment. If not, subject to any legal requirements we will issue you merchandise credit, merchandise credits do not expire

    Iro Ochi reserves the right to refuse returns of any merchandise that does not meet the above return requirements in sole discretion

    Please include with the product being returned all original boxes, instructions, documents and wrappings. After reviewing the product, we will let you know whether you have a right to do a refund based on our Return and Exchange policy conditions. We will process your refund as soon as possible and in any case within thirty (30) days of the date the returned goods have been received by us.

      Please email us at customerservice@Iro-Ochi.com to initiate your return and obtain an RMA#.

      Limits and Exclusions:

      There are no express warranties except as listed above. Iro-Ochi shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall Iro-Ochi be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Iro-Ochi is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

      State Law Rights:

      Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

      Not responsible for typographical errors. Product photos are for illustration only: actual product may have cosmetic differences.